FAQ 

​How Do I Place An Order?​

Check over the items listed in your shopping cart. You will see the list of order(s) information and your complete cost, including shipping. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you're ready to begin the checkout process. If you need to alter your order you may CONTACT US or send a message on our FACEBOOK PAGE.

Payment Options

We currently accept payments from Paypal, and major credit cards, such as Visa and Mastercard. You are also more than welcome to pop into our shop for paying and picking up your products for free.

 

Also, we accept payments thru COINS.PH, MLUILHIER, PALAWAN, 7/11 or alike, depends on your convenient payment options. CONTACT US or send a message on our FACEBOOK PAGE for your payment slip.   

Shipping

We aim to ship your order within 2 working days from the day you placed the order. We use LBC local shipping courier and the typical shipping time is between 2-5 working days depending on your location from the moment we ship your order.



Returns & Refunds

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

 

RETURNS

You can return a product for up to 21 days from the date you purchased it. Any product you return must be in the same condition when you received it and in the original packaging. 

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If the returned item is approved, we will initiate a full refund to your original method of payment. You will receive a refund within a certain amount within 7 days.

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

CONTACT US

If you have any questions on how to return your item to us, CONTACT US or send a message to our FACEBOOK PAGE.

 

Thank you for shopping with us!

© 2019 by OllyUs Philippines

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